Terms of service

Last updated 1 October 2026

Template wording. This page is a starting draft and has not been reviewed by a solicitor. The operator must replace it with final legal wording before relying on it.

1. The service

Quality Tracker is an online tool, provided by Mercer Materials ([Registered company name, company number and registered office address]), for recording cement and GGBS certificates, test results and deliveries and checking results against limits. These terms form the agreement between us and the organisation that creates a workspace ("you").

2. Your responsibility for quality decisions

The service checks the values you enter against the limits configured in your workspace. Standard limits are provided as a starting point and you must verify them against the current editions of the relevant standards and any customer specification. The service is a record-keeping and decision-support tool. It does not certify material, and you remain responsible for the accuracy of data entered and for every decision to accept, hold, reject or deliver material.

3. Accounts

You are responsible for who you invite to your workspace, the roles you give them, and for keeping sign-in details secure. Tell us promptly if you suspect unauthorised access.

4. Trial, subscriptions and payment

• New workspaces have a 1-day free trial. No card is needed to start.
• Paid plans are billed monthly in advance in pounds sterling through Stripe. Prices exclude VAT.
• You can cancel at any time from Billing; the plan runs to the end of the period already paid for. We do not refund part-periods except where the law requires.
• If a payment fails, the workspace stays fully usable for 7 days, then becomes read-only until payment is made. We may change prices with at least 30 days' notice.

5. Your data

You own the records you enter. We process them only to provide the service, as set out in the data processing agreement and privacy policy. You can export your records as CSV and PDF at any time, including after a subscription has ended.

6. Confidentiality

Each of us will keep the other's confidential information confidential and use it only to perform this agreement. Your confidential information includes everything you enter into your workspace: certificates, test results, supplier and customer names, tonnages, deliveries and uploaded documents. Our confidential information includes non-public details of the service, its security and any pricing agreed with you individually.

• We will not disclose your confidential information to anyone except our staff and the sub-processors listed in the privacy policy, who need it to provide the service and are bound by confidentiality obligations at least as protective as these.
• We will not use your records to benefit any other customer, and will not publish or share them, including in aggregated form that could identify you, your suppliers or your customers.
• These obligations do not apply to information that is or becomes public other than through a breach, was already lawfully known to the recipient, or is independently developed. Either of us may disclose information where the law or a regulator requires it, giving the other notice first where that is lawful.
• These obligations continue for five years after the agreement ends, and indefinitely for trade secrets and personal data.

Workspace owners can mark PDF reports and exports as confidential in Settings. You remain responsible for who you share exported reports with.

7. Acceptable use

You must not misuse the service: no unlawful content, no attempts to access another organisation's workspace, no interference with the service's operation, and no reselling without our written agreement.

8. Availability and support

We aim to keep the service available at all times but do not guarantee uninterrupted availability. We back up data daily. Support is provided by email at sebastian@mercermaterials.uk.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Subject to that, we are not liable for loss of profit, business or indirect loss, or for losses arising from decisions made using the service, and our total liability in any 12-month period is limited to the fees you paid in that period.

10. Ending the agreement

You may stop using the service at any time. We may suspend or end access if these terms are seriously or repeatedly broken, or if fees remain unpaid. On ending, you may export your data; we delete workspace data on request.

11. General

We may update these terms and will give workspace owners notice of significant changes. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.